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Renims
At Renims, every shirt is prepared with close attention to fabric, finishing and quality. As many of our products are made or finished after an order is placed, dispatch may take slightly longer than mass-produced clothing.
Please review the information below before placing your order.
Once your order is confirmed, it is sent for processing and preparation.
Orders are generally dispatched within 24 hours after confirmation.
Processing time may vary during:
Sale periods
Festivals and public holidays
High order volumes
Product customisation or alteration
Unexpected production or quality-control delays
We do not dispatch orders on Sundays or public holidays.
After dispatch, orders are normally delivered within: 2 to 4 days.
Delivery times may differ depending on the customer’s location, courier availability and local service conditions.
Remote locations may require additional delivery time.
The estimated delivery date shown at checkout or shared after dispatch is an estimate and is not a guaranteed delivery date.
Applicable shipping charges, if any, will be displayed at checkout before payment.
Any free-shipping offer will be subject to the conditions mentioned on the website at the time of purchase.
Once your order has been dispatched, tracking details will be shared through the contact information provided during checkout.
Tracking information may be sent by:
SMS
Please allow up to 24 hours for tracking information to become active after dispatch.
Cash on Delivery may be available for eligible products and delivery locations.
Customers are requested to provide accurate contact and delivery information and remain available to receive the parcel.
Repeated refusal of Cash on Delivery orders, false orders or non-acceptance of confirmed shipments may result in future Cash on Delivery orders being restricted or cancelled.
The courier partner may contact you before attempting delivery.
Please ensure that:
Your complete address is correct
Your phone number is active
Someone is available to receive the parcel
Any landmark, building or access information is provided correctly
If delivery is unsuccessful, the courier partner may make another attempt according to its operating policy.
If the parcel is returned to us because of an incorrect address, an unreachable customer, refusal to accept delivery or repeated failed delivery attempts, additional shipping charges may apply for reshipping.
Customers are responsible for entering the correct shipping address and contact details while placing an order.
Address changes can only be requested before the order is dispatched. Once the parcel has been handed over to the courier partner, Renims may not be able to modify the delivery address.
Any additional cost caused by incorrect or incomplete information may be charged to the customer.
Although we work to deliver every order within the estimated period, delays may occur because of circumstances outside our control, including:
Courier network delays
Bad weather
Public holidays
Transport disruptions
Government restrictions
Natural events
Incorrect delivery details
Service limitations in remote areas
Renims will assist in following up with the courier partner, but we cannot guarantee delivery on a specific date when the delay is caused by the logistics provider or circumstances beyond our control.
Please inspect the parcel before accepting it.
Do not accept the shipment if the outer packaging appears severely damaged, opened or tampered with. Where possible, take clear photographs or a video and contact Renims immediately.
If you receive an incorrect or damaged product, notify us within 24 hours of delivery and share:
Your order number
Clear photographs of the parcel
Clear photographs or video of the product
The shipping label
A description of the issue
Claims submitted without sufficient evidence or after the reporting period may not be accepted.
If any item is missing from your order, contact us within 24 hours of delivery.
Please retain the original packaging, shipping label and parcel-opening video until the issue is resolved.
Because Renims products may be prepared or made after an order is placed, cancellation requests can only be considered before processing or production begins.
Once an order has entered processing, production or dispatch, cancellation may not be possible.
Submitting a cancellation request does not confirm that the order has been cancelled. The cancellation is valid only after confirmation from the Renims team.
Many Renims products are made or finished specifically after an order is confirmed.
For this reason:
Processing may require additional time
Orders may not be eligible for cancellation once production begins
Delivery dates are estimates
Returns, exchanges and refunds are governed by the Renims Return, Exchange and Refund Policy
Please review the product details, size chart and applicable policies carefully before placing your order.
For shipping or delivery assistance, contact the Renims support team with your order number and registered contact details.
Email: support@renims.com
WhatsApp/Phone: 9325831380
Support Hours: Mon to Sat 10 am to 6 pm.
Renims
Carefully prepared. Securely packed. Delivered with attention.