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Renims
Welcome to the Renims FAQ page. Here you’ll find answers to common questions about our shirts, sizing, orders, shipping, payments and policies.
Renims offers premium men’s shirts designed with a refined, modern aesthetic. Our collections may include embroidered shirts, rhinestone-detailed shirts and clean contemporary styles.
Many Renims shirts are prepared, finished or quality-checked after an order is confirmed. This allows us to maintain better control over workmanship and finishing.
Because of this process, dispatch may take slightly longer than standard mass-produced garments.
Fabric details are mentioned on each product page. Many Renims shirts are made using premium cotton or cotton-satin fabrics selected for comfort, appearance and a subtle luxurious finish.
We make every effort to display product colours and details accurately. However, slight differences may occur because of:
Screen brightness and display settings
Studio lighting and photography
Fabric texture and finishing
Natural variations in embroidery or decorative work
These minor differences are not considered defects.
Some designs may involve machine embroidery, rhinestone work or individually finished decorative details. Minor variations in thread placement, texture and finishing may occur between pieces.
Renims shirts are generally available in:
S, M, L, XL and XXL
Available sizes may differ between products. Please check the product page before placing your order.
Refer to the Renims Size Guide and compare the measurements with a well-fitting shirt that you already own.
Measure the shirt while it is buttoned and placed flat on a surface. Compare the chest, shoulder, length and sleeve measurements with our size chart.
No. Unless otherwise stated, the measurements in our size chart refer to the finished garment measurements, not body measurements.
We recommend choosing the larger size for greater comfort. Select the closer size only when you prefer a more fitted appearance.
Yes. Contact our support team before ordering and share your:
Usual shirt size
Height
Chest measurement
Preferred fit
Our team can provide guidance, but the final size selection remains the customer’s responsibility.
Alteration requests may be considered in selected cases, subject to prior approval by the Renims team.
Contact us within one to two days of delivery with your order details and alteration requirement. Approval is not guaranteed, and any shipping charges may need to be paid by the customer.
After placing an order, you should receive an order confirmation through email, SMS or WhatsApp using the contact details entered during checkout.
Please contact us if you do not receive confirmation within a reasonable time.
Changes can only be requested before the order enters processing, production or dispatch.
Contact us immediately with your order number. We will try to assist, but changes cannot be guaranteed once preparation has started.
Cancellation requests may only be considered before the order enters processing or production.
Since many Renims products are prepared after confirmation, cancellation may not be possible once work on the order has begun.
An order is considered cancelled only after confirmation from the Renims team.
Availability of WhatsApp ordering may depend on the support options shown on our website. For secure payment and accurate order records, we recommend placing orders directly through renims.com.
Available payment options will be displayed during checkout and may include:
UPI
Credit cards
Debit cards
Net banking
Supported digital wallets
Cash on Delivery, where available
Cash on Delivery may be available for eligible products and delivery locations.
Renims reserves the right to confirm, restrict or cancel Cash on Delivery orders when contact details cannot be verified or when there is a history of refused deliveries.
Payments are processed through the secure payment providers available on our Shopify store. Renims does not directly store your full card or banking information.
An order invoice or payment confirmation may be sent digitally or included with the shipment, depending on the order and billing system.
Renims delivers to serviceable locations across India. Delivery availability is determined by the courier partner and the postal code entered during checkout.
Orders are normally processed and dispatched within the period mentioned on the website or order confirmation.
As many products are prepared after ordering, processing may take approximately 3–5 working days, unless a different timeline is mentioned on the product page.
After dispatch, delivery generally takes approximately 3–5 working days, depending on the destination and courier service.
Remote locations, holidays, weather conditions and courier delays may require additional time.
Tracking information will be shared after dispatch through email, SMS or WhatsApp.
Tracking may take up to 24 hours to become active after the parcel has been handed over to the courier.
Check the tracking information first. If there is no movement for several working days, contact the Renims support team with your order number.
We will follow up with the courier partner, although courier delivery timelines cannot always be guaranteed.
Contact us immediately. Address changes may only be possible before dispatch.
If the parcel is returned because of an incorrect or incomplete address, an unavailable customer or failed delivery attempts, additional reshipping charges may apply.
Refusing a confirmed Cash on Delivery shipment creates shipping and return costs. Repeated refusal or non-acceptance may result in future Cash on Delivery orders being restricted or cancelled.
No. Renims does not accept returns for change of mind, size-selection errors, fit preference, colour preference or personal reasons.
Please review the product details and size guide carefully before ordering.
No. We do not offer size, colour, design or product exchanges.
Renims does not provide refunds for change of mind, incorrect size selection, fit expectations or personal preference.
Any genuine concern involving an incorrect, damaged or defective item will be reviewed individually.
Contact us within 24 hours of delivery with:
Your order number
A complete parcel-opening video
Clear photographs of the product
A photograph of the shipping label
A description of the issue
Do not use, wash or alter the product while the concern is being reviewed.
Contact our support team within 24 hours of delivery and provide clear evidence of the issue.
Claims are subject to inspection and approval. Depending on the verified issue, Renims may offer repair, replacement or another appropriate resolution.
A clear, continuous parcel-opening video is strongly required for claims involving missing, damaged or incorrect products.
The video should begin before the package is opened and clearly show the sealed parcel, shipping label and complete product.
No. Do not return any item without written confirmation and instructions from the Renims team.
Unauthorised returns may not be accepted.
Always follow the care instructions attached to the garment or mentioned on the product page.
For delicate embroidery, rhinestone work or decorative details, we generally recommend:
Gentle hand washing or delicate washing
Cold or mild-temperature water
Mild detergent
Washing separately
Avoiding harsh bleach
Avoiding direct ironing over embroidery or rhinestones
Drying away from harsh direct sunlight
Follow the specific garment-care label. Delicate products may require hand washing or dry cleaning.
Improper washing, excessive friction or direct heat may damage decorative details.
No. Do not place a hot iron directly over embroidery, rhinestones or decorative work.
Turn the shirt inside out and use low heat, or place a protective cotton cloth between the iron and the garment.
You can contact the Renims support team through the details displayed on our Contact Us page.
Email: support@renims.com
WhatsApp/Phone: +91 9325831380
Support hours: Mon to Sat 10 am to 6 pm.
When contacting us about an order, please include your order number and registered phone number.
We aim to respond during our stated business hours. Response times may be longer on Sundays, public holidays, festivals and high-volume sale days.
By placing an order on renims.com, you confirm that you have reviewed the product information, size guide, shipping policy and Returns & Exchanges Policy.