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Renims
At Renims, every shirt is carefully prepared, finished and quality-checked after an order is placed. Due to the made-to-order nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, colour preference or any other personal reason.
Please review the product description, images and size guide carefully before placing your order.
Once an order has been delivered, it cannot be returned because:
The customer no longer wants the product
The customer selected the wrong size
The fit is not as expected
The colour appears slightly different
The customer does not like the fabric, design or embroidery
The product was purchased during a sale or promotional offer
The customer ordered the product by mistake
Product colours may appear slightly different depending on screen brightness, display settings, lighting and photography.
We do not offer size, colour, design or product exchanges.
Customers must confirm the correct size using the Renims Size Guide before placing an order. Comparing our garment measurements with a well-fitting shirt is recommended, as sizing may differ between brands.
Our support team can assist with size selection before the order is placed, but the final size choice remains the customer’s responsibility.
Our no-return and no-exchange policy does not remove any rights available to customers under applicable law. Genuine concerns involving a product that is damaged, defective or different from the item ordered will be reviewed by the Renims team. Consumers retain a right to seek fair redressal for genuine grievances and unfair trade practices.
You must contact us within 48 hours of delivery and provide:
Your order number
A clear parcel-opening video
Clear photographs of the product
A photograph of the shipping label
A description of the issue
The opening video should begin before the parcel is opened and clearly show the sealed packaging, shipping label and complete product.
Claims submitted after 48 hours, without sufficient evidence or for damage caused after delivery may not be accepted.
Every claim will be inspected and verified by the Renims team.
If the issue is approved, Renims may provide an appropriate resolution, such as:
Repairing the product
Replacing the affected product
Providing another resolution required under applicable law
The available resolution will depend on the nature of the issue and product availability. A request does not automatically qualify for replacement or any other remedy.
A claim may be rejected when:
The product has been worn, washed or altered
The product has stains, perfume, body odour or signs of use
Tags, packaging or accessories are missing
The damage occurred after delivery
Incorrect washing, ironing or handling instructions were followed
The issue relates to normal variations in handmade embroidery or finishing
The complaint concerns size, fit, colour preference or change of mind
The required evidence was not provided within the stated period
Minor variations in threadwork, embroidery placement, texture or finishing are natural characteristics of individually finished garments and are not necessarily considered defects.
Do not send any product back without written approval from Renims.
When a claim is approved, our team will provide return or collection instructions. Products returned without prior authorisation may not be accepted.
The product must be returned unused, unwashed and in its original condition with all tags and packaging intact.
Cancellation requests must be submitted before the order enters production or processing.
Because Renims products may be prepared specifically for each order, cancellation cannot be guaranteed once work on the order has begun. An order is considered cancelled only after written confirmation from the Renims team.
For an eligible product-related concern, contact us with your order number and supporting evidence:
Email: support@renims.com
WhatsApp/Phone: +91 9325831380
Support hours: Mon to Sat 10 am to 7 pm.
By placing an order on the Renims website, you confirm that you have reviewed and accepted this Returns & Exchanges Policy.
Renims reserves the right to update this policy at any time, subject to applicable Indian consumer-protection laws.