Contact

We’re here to help with questions about Renims products, sizing, orders, shipping and product-related concerns.

For faster assistance, please include your order number and the phone number or email address used while placing the order.

Customer Support

Email: support@renims.com

WhatsApp/Phone: +91 93258 31380

Support Hours:
Monday to Saturday
10:00 AM to 6:00 PM IST

Our customer support team is unavailable on Sundays and public holidays. Messages received outside support hours will be answered during the next working period.

Order-Related Assistance

You may contact us for help with:

• Product information

• Size selection before ordering

• Order confirmation

• Shipping and tracking

• Delivery concerns

• Incorrect, damaged or defective products

• Approved alteration requests

• Payment-related queries

When contacting us about an existing order, please share:

• Your full name

• Order number

• Registered phone number

• A clear description of your concern

• Relevant photographs or videos, where required

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us within 24 hours of delivery.

Please provide:

• Your order number

• Clear photographs of the product

• A photograph of the shipping label

• A complete parcel-opening video

• A brief explanation of the issue

Do not wear, wash, alter or return the product without receiving instructions from the Renims support team.

Size Assistance

To receive size guidance before ordering, contact us with your:

• Usual shirt size

• Height

• Chest measurement

• Preferred fit

Our team will help you identify the most suitable size based on the information provided. Final size selection remains the customer’s responsibility.

Important Information

Renims does not accept returns or exchanges for change of mind, incorrect size selection, colour preference, fit preference or other personal reasons.

Please review the product details, Size Guide, Shipping & Delivery Policy and Returns & Exchanges Policy before placing your order.

Response Time

We aim to respond as quickly as possible during support hours. Response times may be longer during festivals, public holidays, promotional periods or unusually high order volumes.

Renims
Email: support@renims.com
WhatsApp/Phone: +91 93258 31380
Monday to Saturday, 10:00 AM to 6:00 PM IST